At Outfitverse, we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures.
You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that cancellation requests must be made before your order status changes to "Shipped" in our system. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Please ensure the item is securely packaged to prevent damage during return shipping. We reserve the right to refuse returns that do not meet these conditions.
To initiate a return, please contact our customer service team using the information provided in the "Contact Us" section below. You will receive instructions on how to proceed with your return, including the return shipping address and any necessary return authorization information.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days. The exact timing of the refund appearing in your account depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've confirmed with your financial institution that the refund has not been processed, please contact us immediately using the information provided in the "Contact Us" section. We will investigate the matter and work with our payment processor to resolve any issues. Please have your order number and refund confirmation email ready when contacting us about missing refunds.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Outfitverse
Address: 4820 Angus Road, New York, New York
E-Mail: [email protected]
Phone: +1 917-882-0912
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We aim to respond to all inquiries within 24-48 business hours.
