Hey there! Remember the last time you reached out to a company and got a canned response? Yeah, we hate that too. At Outfitverse, we’re different—because we’ve been where you are. Our founder, Alex, still replies to every fifth email personally. Why? Because back in 2018, a single customer’s feedback about our sizing chart led to our best-selling collection. Crazy, right?
Honestly, we don’t just say this—we mean it. That time Sarah from Ohio suggested reversible tote bags? We prototyped them within a week. Whether it’s a sizing hiccup, a delivery delay, or just to gush about that perfect-fit denim jacket (we get those emails too!), hit us up. Here’s how:
Fun fact: Our “customer service department” is just three people named Jamie, Morgan, and Luis. They’ve collectively taste-tested 27 varieties of office snacks while answering your queries. Got a niche request? They’ll probably forward it to our design team with a sticky note that says “PLEASE MAKE THIS HAPPEN.”
Pro tip: Email us before 11am EST, and you might catch Alex mid-coffee—his replies get especially enthusiastic.
Returns? Click here for our no-questions-asked policy. Wholesale inquiries? We’ve got a secret PDF catalog—just ask. Press? We’ll send swag. Seriously.
P.S. If you’re reading this at 2am, don’t worry—we’ve received (and answered) emails timestamped 3:17am. Time zones are weird.
